Email us with any question or inquiries. We would be happy to answer your questions and set up a virtual session with you.
Contact Our World Class Support Team 24/7
Technical question? Hardware problem? Feature request? Let us know.
Frequently Asked Questions
Which operating systems are supported?
At the moment we start with the Microsoft Windows platform only since we have the most experience and best results with this OS. Very soon after our release of SignageTube, we will invest in a player version of iOS and Android too.
Our administrator and user web application to create and assign playlists, is working on all operating systems already since that is done in a web application.
How long does it take to render my presentations?
Our players are using videos only for playback. We have chosen for this technology because videos are rich and playable on every device and operating system. A video that you directly upload is available immediately for all players. But you can upload presentations. Our servers will convert these presentations into videos before we can distribute the videos to the players.
How long it takes, that generation? That completely depends on the number of slides, the complexity of the transitions and animations, and most important, how long you show your slides. It is not possible to calculate the exact rendering time but roughly you can count one minute per minute playback. So when your single slideshow run would take 5 minutes, then our rendering process would need 5 minutes on average to generate its video out of it.
Can SignageTube show real-time data?
No. SignageTube is designed (for the moment) to show static information only. You can update the source presentation with new information and upload it again to SignageTube. After that, a presentation or video is static. But your screens will display that new information. That will work.
What file types are supported?
You can upload files with extensions PPT, PPTX, PPSX, MP4 and AVI for use in your playlists.
How many displays can you link to a plan?
You need one subscription per display. When you have a shop with 3 displays that you want to manage, then you need 3 subscriptions.
Where are the SignageTube datacenter regions located?
We are currently running 3 data centers; Europe near Amsterdam, East Coast US near New York City, and West Coast US near San Francisco.
24/7 Award Winning Support
We are with you every step of your journey. Our online support personnel makes sure that your experience remains a smooth and enjoyable one.
14 Day Without Risks
We are confident that we provide you with one of the best digital signage you can find anywhere on the web. With this, we are offering a 14-day free trial. Just stop your subscription if you are not satisfied with our service.
30 Days of
Free Digital Signage
Sign up and get your first month for free. You can cancel at any time and without obligations.